Trane Customer Survey

TRANE

CUSTOMER SATISFACTION SURVEY

INSTALLATION FEEDBACK

TMS INC.-4578

Customer:  michael ulmscheider                                                               CSS Score: 100

Address:    Blanked out for  privacy                                                         Referral:    Definitely Would

Phone:       Blanked out for privacy                                                           Submitted: 4/15/2010

Work Completed:  03/05/2010                                                                   Responded: 04/25/2010

Technician:                                                                                                  Survey Ref#:  0003126142

Thank you for your commitment to customer satisfaction.  Please call the survey center at (877) TRANE-20 if you have any questions regarding this report.

Survey Results:                                                                                        Customer Results:

1.  Primary reason for purchasing?                                                          Home Renovation

2.  What sources did you use to obtain information about                     Heating And Air Conditioning Contractor

TRANES heating and air conditioning systems

3.  Impotant factors for selecting system?                                              Trane Reputation, Good Value for Money,

                                                                                                                  Quiet, Operation, Temperature Consistency,

                                                                                                                  Energy Efficiency, Improved Air Quality,

                                                                                                                  Reliability, Warranty

 4.  How did you find the contractor?                                                       Previous Experience, Refered by Friend

CUSTOMER SATISFACTION SURVEY (CSS) SCORE IS BASED ON THE RESPONSES TO THE FOLLOWING QUESTION ONLY.

5.  How would you rate ypur satisfaction with the contractor personnel in the following areas?

     a.  Overall Satisfaction                                                                     Very Satisfied          10

     b.  Prompt                                                                                           Very Satisfied         10

     c.  Courteous and Friendly                                                                Very Satisfied         10

     d.  Knowledgeable                                                                             Very Satisfied         10

     e.  Took time to understand my needs                                             Very Satisfied         10

     f.  Kept my home neat and clean                                                      Very Satisfied         10

     g.  Explained the operation and maintenance                                  Very Satisfied         10

     h.  Explained equipment and labor warranties                                 Very Satisfied        10

     i.  Completed the work in a timely mannor                                      Very Satisfied        10

     j.  Answered questiuons to my satisfaction                                      Very Satisfied        10

Total Customer Satisfaction Survey Score:   100%*

6.  Would you recommend this custoner to your friends and family?  Definitely Would

7.  Did the contractor offer you options that could improve the air quality in your home?  Yes

8.  During the in home consultation did the contractor:

     a.  Ask if there were any uncomfortable rooms that are to hot ot to cold?                     Yes

     b.  Ask about your typical thermostat settings in the summer and winter?                    Yes

     c.  Ask if you were concerned about the humidity level in your home?                          Yes

     d.  Measure and evaluate the type of windows/dpprs/insulation in your home?            Yes

     e.  Inspect the duct work in your home?                                                                          Yes

     f.  Provide a TRANE product brochure?                                                                         Yes

     g.  Provide a written proposal or cost estimate?                                                             Yes

9.  Did the contractor offer you:

     a.  Multiple energe effciency options?                                                                           Yes

     b.  Trane CleanEffects (tm) air filtration system?                                                         Yes

     c.  Financing options?                                                                                                      Yes

     d.  Trane Optional Extended Warranty?                                                                        Yes

     e.  Service or Maintenance Agreement?                                                                        Yes

10.  Did the contractor conduct a post-installation follow up and address any question?  Yes

11.  Please share any additional comments or describe in your own words your overall experience.

      Costomer Comments: 

      TMS IS A GREAT COMPANY THAT I WOULD RECOMMEND TO ANY AND EVERY ONE THAT NEEDS AN A/C UNIT REPLACED.  I PICKED TRANE BECAUSE THAT WAS IN MY HOME.  IT WAS THE ORIGIONAL UNIT THAT WAS INSTALLED BACK IN 1986.  IT WAS STILL RUNNING IT JUST WASNT EFFECIENT ANYMORE.  TMS IS VERY PROFESSIONAL AND TAKES PRIDE IN WHAT THEY DO.